Returns & Exchanges
At TeaHaus, we strive for the highest quality in every leaf; however, due to the perishable nature of our products, we only accept returns on unopened tea accessories and damaged food items within 30 days of purchase.
Verify Eligibility
Ensure your item is unopened and in its original packaging, or document any damage occurred during shipping for food-grade items.
Contact Support
Email our steeping experts at support@teahaus.com with your order number and a brief explanation of the return request.
Pack and Ship
Carefully package your items to prevent breakage and use the pre-paid shipping label provided by our customer service team.
Receive Refund
Once our warehouse inspects the returned goods, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing